Frequently Asked Questions
Everything you need to know about your Janome sewing machine purchase and support.
How do I know which Janome sewing machine is right for my skill level?
We offer a range of machines from entry-level mechanical models for beginners to advanced computerized embroidery machines for experts. You can use our 'Compare' tool on the product pages or contact our customer support for a personalized recommendation based on your sewing goals.
What is the standard shipping time for a new machine?
Most orders are processed within 1-2 business days. Depending on your location, standard ground shipping typically takes between 3 to 7 business days. You will receive a tracking number via email as soon as your machine leaves our warehouse.
Do Janome sewing machines come with a warranty?
Yes, all new Janome machines come with a manufacturer's limited warranty. This typically covers 25 years on mechanical parts, 2 to 5 years on electronic components, and 1 year for labor. Please refer to the specific warranty card included in your box for model-specific details.
What is your return policy if I am not satisfied?
We offer a 30-day return policy for machines in their original packaging and condition. If you are not satisfied with your purchase, please contact our support team to initiate a Return Merchandise Authorization (RMA). Please note that shipping fees may apply.
Can I use generic bobbins and needles with my Janome machine?
To ensure the longevity of your machine and maintain optimal stitch quality, we strongly recommend using genuine Janome bobbins and high-quality needles designed for your specific model. Using incorrect bobbins can lead to tension issues or damage to the hook race.
Do you offer financing options for high-end embroidery machines?
Yes, we partner with several financing providers to offer flexible monthly payment plans. You can select the financing option at checkout to see if you qualify for low-interest or interest-free terms.